A crowded United Air Lines flight was cancelled. A single agent was assigned to rebook a long line of unhappy inconvenienced travelers. She was doing her best when suddenly an angry customer pushed his way to her desk. He slapped his ticket down on the counter and shouted: "I don't want to stand in line. I HAVE to be on this flight and it has to be FIRST CLASS and RIGHT NOW!"

The young agent replied, "I'm sorry, sir, I'll try to help you but I've got to help these folks first. I'm sure we'll be able to work things out for you." The angry passenger was unimpressed and unrelenting. He asked loudly, so that all the passengers could hear, "I don't want to stand in line! Do you have any idea who I am?"

Without hesitation, the agent smiled and grabbed her public address microphone. "May I have you attention, please," her voice bellowed through the terminal. We have a passenger here WHO DOES NOT KNOW WHO HE IS. If anyone can help him identify himself, please come to the gate." With the crowd laughing hysterically, he glared at her and swore "Screw you!"

Without flinching, she smiled an said, "I'm sorry, sir, but you'll have to stand in line for that too!"